ROADSTER AI

Orders & refunds

Keep your order number, private order link and payment receipt. Use the same saved order if payment or video preparation is interrupted.

If your video cannot be completed

We review failed orders and aim to complete the video or arrange a refund. An error screen does not require a second purchase. Follow the existing order for updates.

If payment is still pending

Check your order before paying again. Payment confirmation can take time. A browser return page or card authorization alone does not prove that an order is paid.

If the delivered file has a problem

Keep the order number and describe the problem with the video or download. Use the support details on your order or payment receipt so the order can be reviewed. AI results can vary from the example; visible generation errors and an inaccessible file should be reviewed against the ordered scene.

If a refund is issued

Refunds return to the original payment method. Your bank or payment provider determines when the credit appears. The saved order shows its current status.

Download your copy

Download the finished video within the window displayed on the order page. Keep your own copy if you intend to share or use it later.